FREQUENTLY ASKED QUESTIONS

Not including flights with the holiday package allows you the opportunity to make a more informed choice and opt for travel arrangements that suit your personal circumstances. We are happy to assist with your travel arrangements to the festival whether that be by air, land or sea. If you are booking flights to/from the festival we advise you to book using a credit card, this ensures an extra level of financial protection.

Harmony Voyages Ltd operate as a franchisee of Fred. Olsen Travel Ltd under ABTA No: P7419. Your Costa festival holiday is a package holiday protected by ABTA.

You will be offered a new date or a full refund. In the unlikely event that your flight is still operating under these circumstances, you can either use the flights and continue with a different holiday to the same destination or contact your airline to request a change to the dates and/or destination.

As you have booked a holiday, then the holiday will still take place. In the event of a festival where there are multiple artists, the full programme will still be performed and any artists unable to travel will be replaced. The cost of the holiday is not refundable.

If your flight is cancelled due to an operational or technical issue, we are here to help and you will be provided with an emergency 24hr number so that we can assist. If all flights are grounded (due to a pandemic related occurrence or similar) then it is highly likely that the festival will be postponed and you will be offered new dates or a full refund.

Yes. Our “Single Share” scheme works by us taking your details and matching you with a likeminded (same sex) person who would also like to consider sharing. This is very popular as it really does help keep the cost down and you make a new friend as well! However, in the event that the person you have been paired with cancels prior to the festival you will be liable to pay for the room with the single supplement attached.

Yes, there is. We are able to arrange a monthly payment plan if this helps, please ask for details.

Absolutely – there will be plenty of ad hoc sessions popping up throughout the week and even a few tutorials if you are a bit rusty. There’s the daily open mic as well, so you’ll not be short of opportunities to play.

We do get many requests for volunteers and we are really lucky that we already have a fantastic team. However, if you would like to be considered for a volunteer role please do get in touch and contact Lioux by email at lioux@harmonyvoyages.co.uk

You will find an ample selection of vegetables, salads and other dishes on the menu, suitable for vegetarians. Please notify us of any specific dietary needs (vegan, coeliac, food allergies etc) prior to travelling in order that we can provide advance numbers to the Hotel.

WiFi is generally included as part of your stay at any of our Costa Festival hotels. If this is not the case, details will be made clear in the ‘what’s included’ section of the specific web page. 

We endeavour to work with hotels that are inclusive for all guests, in order to ensure accessibility to areas is not a barrier for those with reduced mobility. However, please refer to the specific event/festival page for more detail regarding the facilities in each venue. 

Depending on the hotel and time of year, concerts could be indoors or outdoors. Please refer to the specific event/festival page for more details. 

Differs per festival – refer to specific event page for more info.